Whoops Apocalypse!

Our neighbor's once proud Oak Tree
A mild Autumn resulted in several species of Oak not dropping their leaves as quickly as usual this year. And then last Thursday we got rain that slowly turned into ice overnight and then heavy wet snow as the temps slowly dropped below freezing. By morning the weight of all that ice and snow, combined with the leaves trapping it all, broke thousands of trees across our County and beyond. In our neighborhood only one such Oak made it without some damage. A rare combination of events that ended with tens of thousands without power on Friday morning.

Shortly after this started sinking in Air Canada cancelled our flight to Montreal. It would be the only cancelled flight that day. It was also the only flight leaving Pittsburgh for Montreal. We decided to leave early and head to the airport. Without power our desktops were useless and no one was answering the phones. Our flight wasn't scheduled to leave until 4pm that afternoon, so we figured there would be options that would still result in us landing in London early enough on Saturday.

I've flown hundreds of times and anytime there has been a cancelled or delayed flight, a courteous visit to the airline desk is usually enough to find a solution. After waiting in line at the Air Canada desk we were rather sternly told they would not be helping us and we'd have to call the 800 number. A number no one was answering. There were flights available leaving for Toronto that connected to London - but we had no way of making those happen.

While we desperately tried to summon help thru the phone, the app, and even over on Social Media - Air Canada was kind enough to reschedule our flight for us! They put us on a flight for Sunday which would get us to London on Monday morning about 2hrs before our return flight to the US. I kid you not. This automatic reschedule remains a sticking point with the airline even today. This has not yet been resolved despite speaking to several human beings at both Air Canada, United, the flight insurance company and who knows who else.

Sadly we were not able to make the trip to London.

Our power was out all weekend until late Sunday night. Chaos with kids schedules, hotel rooms, spoiled food, melting fridges, food for cats, the usual. I won't bore you with the details. It all worked out fine in the end. We even managed to have a decent weekend in many ways.

The tree in the photo above is gone now, they came and took it all down today. About 16,000 people remain without power but it looks like that number will drop tonight.

We are already planning our next trip to the UK... but this time in the Summer.


2 comments: